Shopify sells it. AI follows it up.
Your Shopify store holds the orders and the customers. We join it to your CRM and your workshop or job system, so follow-ups go out, questions get answered, and nothing is typed twice.
Your store, joined to the rest.
Quoted before we start, and read-only first. We run the same kind of build for our own online store on Neto.
Orders and customers in the CRM
Every order and customer kept in step with your CRM, opt-ins included, so you have one list.
"Where is my order?"
Chat and voice that answer order questions from Shopify, and hand over to a person when they should.
Follow-ups to people who said yes
Abandoned carts, service reminders and review requests, only to customers who opted in.
Store and workshop joined
A product bought online that needs fitting becomes a job in your job system, with the order attached.
Product pages, checked
Product descriptions drafted with AI from the brand's own specs, checked by a person before they publish.
Shopify training
The parts of Shopify your team skips, and the AI beside it, role by role.
You approve. AI earns its way in.
Every build starts small and read-only, and gets write access one step at a time.
Dry run first
Every tool shows what it would change, and changes nothing until a person says yes.
You approve what matters
Quotes, refunds, anything sent under your name: a person signs off before it goes.
Customers know it's AI
Chat and voice agents say they are AI, offer a person, and announce recording before a call is recorded.
Your data stays yours
It lives in your own Simpro, ServiceM8, CRM and AI accounts. Nothing is copied into a system we own.
Built to local rules
Call-recording consent, the Spam Act for texts and email, the Do Not Call Register for AI voices, and no AI-written reviews.
Handed over properly
Every build ends with an AI policy and a register of the AI tools you use, with one named owner.
General information, not legal advice.
One job first. Measured.
We don't start with a platform. We start with the task that eats the most hours, and prove it.
- 01
A fifteen-minute call
Which job eats your week? Which system holds it? We tell you straight if AI is the wrong tool.
- 02
We time it
Minutes per task, on your own jobs, before anything changes. That number is what we have to beat.
- 03
We build one thing
It runs as a dry run first. You see every change it would make, and you approve it.
- 04
We train the people who use it
Role by role, on your own system, with your own jobs. The go-to person in the office first.
- 05
A month later, we check
Is the task faster? Who still uses it? What needs changing? Then we pick the next job.
Every build is quoted before it starts. No platform plans, no lock-in.
Shopify questions.
Do you build Shopify themes?+
No. We work on what sits around the store: the CRM, the AI, the follow-ups and the connection to your job system.
Shopify has its own AI. Why do we need you?+
Use it for the store. What it doesn't reach is everything around the store: the phone, the workshop, the CRM and the follow-up. That's the layer we build.
Do you resell Shopify apps?+
No. If an app already does the job well, we tell you and connect around it.
The systems around Shopify.
We don't replace what you run. We wire AI into it, connect it to what sits beside it, and train the people who use it.
Simpro
Implementation, Simpro Lightning set-up and team training, plus the connections around it.
See how →ServiceM8
AI and automations around the job: enquiries in, calls on the job, invoices out.
See how →GoHighLevel
HighLevel set up for a trade business: workflows, funnels, pipelines and the AI, joined to your job system.
See how →Lana
The whole of Lana set up properly: workflows, forms, campaigns, the AI receptionist and chat.
See how →Square POS
Square customers, sales and appointments joined to your CRM, so follow-ups go out and the AI knows who it is talking to.
See how →Lightspeed
Years of Lightspeed customers and opt-ins, put to work: follow-ups, answers and AI that knows what they bought.
See how →Neto
Orders, customers, stock and product answers, joined up by people who run a Neto store themselves.
See how →Brilliant Directories
Members and enquiries from your directory into a CRM, with the follow-up and AI that BD can't do on its own.
See how →Voice, chat and IVR
An AI receptionist, website and social chat, and a phone menu that routes calls.
See how →Claude for business
Claude set up for your team: your documents, your jobs, your rules.
See how →ChatGPT for business
ChatGPT set up properly for the whole team, with safe connections and rules everyone follows.
See how →Team training
Simpro, ServiceM8 and AI training your team will still use in a month.
See how →Find the hours first.
Fifteen minutes, no pitch deck. Tell us which job eats your week and we'll tell you whether AI is the answer yet.
Hayden Nosatti · Leadout · Sydney