Lightspeed knows every customer. Let them hear from you.
Lightspeed Retail holds years of customers, purchases and marketing opt-ins. We connect it to a CRM and AI, so customers get the follow-up and the answers, and your team stops retyping.
Your customer list, put to work.
Through Lightspeed's API, read-only first, and quoted before we start.
Customers and purchases into the CRM
Lightspeed customers and what they bought, kept in step with your CRM, opt-ins included.
AI that knows what they bought
Voice and chat agents that see a customer's purchases before they answer.
Follow-ups to people who said yes
Service reminders, review requests and win-backs, using the marketing opt-in Lightspeed already collects.
"Have you got one?"
Chat and voice that answer stock questions from your own catalogue. We run this at Tune Cycles from our online store.
The phone and the counter, joined
Calls and messages written onto the right customer, so the counter knows what was said.
Lightspeed training
The parts of Lightspeed your team skips, and the AI beside it, role by role.
Lightspeed includes loyalty on its Retail plans, and sells its own Advanced Marketing add-on for email and SMS. If that covers you, use it. We build what sits around it: the phone, the chat, the job and the AI that answers from your own data.
You approve. AI earns its way in.
Every build starts small and read-only, and gets write access one step at a time.
Dry run first
Every tool shows what it would change, and changes nothing until a person says yes.
You approve what matters
Quotes, refunds, anything sent under your name: a person signs off before it goes.
Customers know it's AI
Chat and voice agents say they are AI, offer a person, and announce recording before a call is recorded.
Your data stays yours
It lives in your own Simpro, ServiceM8, CRM and AI accounts. Nothing is copied into a system we own.
Built to Australian rules
Call-recording consent, the Spam Act for texts and email, the Do Not Call Register for AI voices, and no AI-written reviews.
Handed over properly
Every build ends with an AI policy and a register of the AI tools you use, with one named owner.
General information, not legal advice.
One job first. Measured.
We don't start with a platform. We start with the task that eats the most hours, and prove it.
- 01
A fifteen-minute call
Which job eats your week? Which system holds it? We tell you straight if AI is the wrong tool.
- 02
We time it
Minutes per task, on your own jobs, before anything changes. That number is what we have to beat.
- 03
We build one thing
It runs as a dry run first. You see every change it would make, and you approve it.
- 04
We train the people who use it
Role by role, on your own system, with your own jobs. The go-to person in the office first.
- 05
A month later, we check
Is the task faster? Who still uses it? What needs changing? Then we pick the next job.
Every build is quoted before it starts. No platform plans, no lock-in.
Lightspeed questions.
Do you resell Lightspeed?+
No. You keep your own Lightspeed account. We connect it and set up the AI around it.
Do we need a particular Lightspeed plan?+
Connections need API access. We'll check your plan on the call before quoting.
We already use Lightspeed for the workshop.+
Then we start from what's in it, and join the phone, the chat and the follow-ups to it.
The systems around Lightspeed.
We don't replace what you run. We wire AI into it, connect it to what sits beside it, and train the people who use it.
Simpro
Implementation, Simpro Lightning set-up and team training, plus the connections around it.
See how →ServiceM8
AI and automations around the job: enquiries in, calls on the job, invoices out.
See how →GoHighLevel
HighLevel set up for a trade business: workflows, funnels, pipelines and the AI, joined to your job system.
See how →Lana
The whole of Lana set up properly: workflows, forms, campaigns, the AI receptionist and chat.
See how →Square POS
Square customers, sales and appointments joined to your CRM, so follow-ups go out and the AI knows who it is talking to.
See how →Shopify
Orders and customers joined to your CRM and job system, with follow-ups and order answers from your own store.
See how →Neto
Orders, customers, stock and product answers, joined up by people who run a Neto store themselves.
See how →Voice, chat and IVR
An AI receptionist, website and social chat, and a phone menu that routes calls.
See how →Claude for business
Claude set up for your team: your documents, your jobs, your rules.
See how →ChatGPT for business
ChatGPT set up properly for the whole team, with safe connections and rules everyone follows.
See how →Team training
Simpro, ServiceM8 and AI training your team will still use in a month.
See how →Find the hours first.
Fifteen minutes, no pitch deck. Tell us which job eats your week and we'll tell you whether AI is the answer yet.
Hayden Nosatti · Leadout · Sydney