ServiceM8 runs the job. AI does the typing.
We run ServiceM8 in our own 10-mechanic business and have wired it to the website, the phones, the CRM and Xero. We do the same for yours, then train your team. Leadout is a ServiceM8 Silver Certified Partner.
ServiceM8 Silver Certified Partner · SydneyWhat we wire around ServiceM8.
Every one of these runs at Tune Cycles today, every three minutes.
Enquiries become clients
A website enquiry becomes a ServiceM8 client once the address is in, with no retyping.
Calls land on the job
Calls on your main number are written as notes onto the caller's active job.
Paid invoices on the record
When a job is paid in full, the invoice PDF lands on the customer's CRM record.
Unpaid invoices flagged
Jobs unpaid after seven days are flagged for a polite chase, and the flag clears itself when they pay.
Calendars that only offer free time
ServiceM8 bookings are mirrored into the online booking calendars, so customers can only pick slots you really have.
A daily check against Xero
A read-only report each day matching ServiceM8 payments against Xero.
ServiceM8 says its Office Agent drafts emails, texts, quotes and invoices for your approval, its Phone Agent answers calls into ServiceM8, and its MCP connection lets an assistant such as Claude work with your ServiceM8 data. We set those up and train on them, then connect what they don't reach.
ServiceM8 set-up and training.
As a Silver Certified Partner we set up and configure ServiceM8 accounts, then train the office and the techs on the parts they'll use.
New accounts
Job templates, forms, badges and the settings that suit how you work.
ServiceM8 training
The office on scheduling, quoting and invoicing; the techs on job notes, photos and sign-off. Their own jobs, not a demo.
Automation or AI?
Looking at n8n or Zapier? Good tools, and sometimes the right answer. We'll tell you when a simple automation beats AI.
We run what we automate.
Tune Cycles is our own business: 10 mechanics, a Marrickville workshop and mobile servicing across Sydney, rated 4.7 stars from 601+ Google reviews. It runs on ServiceM8, GoHighLevel, Fieldd, Neto and Xero, joined by a hub we built and run every day.
Website, CRM, ServiceM8, bookings and Xero kept in step by one sync that runs every three minutes.
Enquiries into jobs, paid invoices onto the CRM, calls onto job notes, a daily Xero check, and more.
An AI voice agent answers when the workshop is closed, and knows each caller's bikes on file.
API calls to answer a revenue question from ServiceM8: about 28 minutes down to about 3, in a two-case test.
It isn't finished. The chat-to-booked-job path is the next build, and we'll say so when it's live.
You approve. AI earns its way in.
Every build starts small and read-only, and gets write access one step at a time.
Dry run first
Every tool shows what it would change, and changes nothing until a person says yes.
You approve what matters
Quotes, refunds, anything sent under your name: a person signs off before it goes.
Customers know it's AI
Chat and voice agents say they are AI, offer a person, and announce recording before a call is recorded.
Your data stays yours
It lives in your own Simpro, ServiceM8, CRM and AI accounts. Nothing is copied into a system we own.
Built to Australian rules
Call-recording consent, the Spam Act for texts and email, the Do Not Call Register for AI voices, and no AI-written reviews.
Handed over properly
Every build ends with an AI policy and a register of the AI tools you use, with one named owner.
General information, not legal advice.
One job first. Measured.
We don't start with a platform. We start with the task that eats the most hours, and prove it.
- 01
A fifteen-minute call
Which job eats your week? Which system holds it? We tell you straight if AI is the wrong tool.
- 02
We time it
Minutes per task, on your own jobs, before anything changes. That number is what we have to beat.
- 03
We build one thing
It runs as a dry run first. You see every change it would make, and you approve it.
- 04
We train the people who use it
Role by role, on your own system, with your own jobs. The go-to person in the office first.
- 05
A month later, we check
Is the task faster? Who still uses it? What needs changing? Then we pick the next job.
Every build is quoted before it starts. No platform plans, no lock-in.
ServiceM8 questions.
Will this change how my techs use the app?+
Not unless you want it to. Most of this happens in the office and between systems. Where techs gain, it is less typing: notes and photos on the job, and the summary the customer gets.
Can you set up ServiceM8 from scratch?+
Yes. As a ServiceM8 Silver Certified Partner we set up and configure accounts, then train the team.
Do you connect to Xero?+
Yes, it's what we run. Ask us about MYOB.
We already use ServiceM8 add-ons. Will this clash?+
We look at what you run first. If an add-on already does a job well, we leave it alone and connect around it.
The systems around ServiceM8.
We don't replace what you run. We wire AI into it, connect it to what sits beside it, and train the people who use it.
Simpro
Implementation, Simpro Lightning set-up and team training, plus the connections around it.
See how →CRMGoHighLevel
HighLevel's AI set up for a trade business and joined to your job system.
See how →CRMLana
The AI side of Lana: the receptionist, the chat and the follow-ups, done properly.
See how →POSSquare POS
Square customers, sales and appointments joined to your CRM, so follow-ups go out and the AI knows who it is talking to.
See how →POSLightspeed
Years of Lightspeed customers and opt-ins, put to work: follow-ups, answers and AI that knows what they bought.
See how →Front deskVoice, chat and IVR
An AI receptionist, website and social chat, and a phone menu that routes calls.
See how →AI assistantClaude for business
Claude set up for your team: your documents, your jobs, your rules.
See how →PeopleTeam training
Simpro, ServiceM8 and AI training your team will still use in a month.
See how →Find the hours first.
Fifteen minutes, no pitch deck. Tell us which job eats your week and we'll tell you whether AI is the answer yet.
Hayden Nosatti · Leadout · Sydney